Today the New York Rangers sent out a message to season ticket holders regarding options for games that have been postponed, which includes the ability to receive a refund. Here is a copy of the message a season ticket holder received with personal information removed.
Dear *Season Ticket Holder*,
We hope that you and your family are safe and healthy. With the well-being of our communities as our highest priority, we fully support the NHL’s desire to find the best path forward with the 2019-20 season.
We previously communicated that if games are not played or are played without fans in attendance, we would give you the option to receive a refund or a credit toward future games. While we wait for the NHL to make a determination on the postponed 2019-20 games, we want to offer you the opportunity to request a refund now.
Your 2019-20 refund would be: *Amount Varies*
Alternatively, we are also offering you the opportunity to credit the above amount towards potential upgrades, seat relocation or additional seats next season. In addition, you would be given your choice of any one of three gift options: $150 food and beverage credit, $150 MSG Store credit, or an autographed stick. If you wish to apply the credit to next season and receive one of the above free gifts, please click here*.
If you have any questions or if you would like a refund on the games now, please contact your Client Relationship Specialist.
Finally, if you take no action, your account balance will remain intact pending the NHL’s decision regarding the rescheduling of any 2019-20 postponed games.
It’s times like these when we truly understand that it’s more than just the game that unites us – we are not just fans of a team but part of a community that is bigger than hockey. Hockey will be back, and when it is, we can’t wait to re-take the ice in front of the world’s greatest fans.
New York Rangers
The update makes sense given the fact that we are now in May, and there has yet to be any announcement on a timeline in which play would resume. But we have also seen a number of different playoff format proposals, and the most recent one which would include the top six teams from each division would leave out the Rangers.
There’s no real way of knowing if this update is tied to any business being discussed behind the scenes, but I wouldn’t be surprised if the team is getting a sense that when play resumes it would be in a playoff setting that excludes the Rangers.
Either way, it is good that there is a plan in place which gives some flexibility for refunds, and those who don’t want or need a refund receiving $150 in store credit, food and beverage credit, or an autographed stick by taking one of the team’s offers isn’t a bad bonus considering there we just five regular season home games left in the season.
But ultimately given everything going on with unemployment and most businesses remaining on pause, this refund for the final five games of the season could be a help for those who are struggling right now.
If you are a season ticket holder, I’d love to know your thoughts on the Rangers’ offer, and if you have made a decision on what you are going to do. Did you wish this notification came sooner, are you happy with the offer? Any and all comments would be greatly appreciated.